Refund policy

At FANDOM TOPIA, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.

  • The item must be in its original packaging, unused, and in the same condition as received.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items Certain items are not eligible for returns, including:

  • Clearance and sale items

  • Opened or used collectible figures

  • Items damaged due to customer mishandling

  • Gift cards

3. Return Process To initiate a return, follow these steps:

  1. Contact our support team with your order details.

  2. Our team will provide return authorization and shipping instructions.

  3. Ship the item back to us using a trackable shipping method.

  4. Once received and inspected, we will process your return.

4. Refund Policy

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, except for defective or incorrect items.

5. Exchanges We only replace items if they are defective or damaged upon arrival. To request an exchange, contact us 

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  • We recommend using a trackable shipping service to ensure safe return delivery.

7. Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us immediately with photos and order details. We will arrange for a replacement or refund at no extra cost.

8. Contact Us For any questions regarding returns or refunds, reach out to us at:

Thank you for shopping with FANDOM TOPIA! We appreciate your support and look forward to serving you again.